Reliance offers a comprehensive range of support services to complement and enhance the technology solutions that our clients demand.
From a single system to a complete IT infrastructure, from hardware to platforms. We committed to providing excellence in customer support and customer satisfaction, driven by our continual service improvement initiatives.
At Reliance, We provide first, second, and third line professional support services on a 24×7 basis. Our service help-desk team handles all first points of contact, working collaboratively with our 24×7 Secure Operations Centre manned by our own qualified and experienced engineers, to ensure issues are dealt with quickly and efficiently to resolution. From standard break/fix to fully managed services, our engineers have unparalleled experience in monitoring, analysing, managing and resolving complex problems, focused on providing the highest levels of service, ensuring minimal impact to the client’s business.
Reliance is full of certified professional engineers to deliver professional, consulting, support, maintenance and managed services directly to end-user clients. Our professional engineers is able to diagnose and resolve even the most complex of issues, within committed response times and service level agreements. Where required, the service help-desk team not only manages the dispatch of field-based engineers, they also manage the escalation to 4th level engineering within vendor support organisations, retaining ownership through resolution.